Shine Modular Furniture (“we“, “us“, or “our“) operates the website shinemodularfurniture.com. We are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our website or contacting us for a consultation, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information generated automatically when you visit our website.

a) Information You Provide

• Contact details — name, phone number, email address, and physical address when you submit an enquiry form or call us.
• Project details — room dimensions, design preferences, budget range, and other details you share during a consultation.
• Communication data — messages sent via WhatsApp, email, or our website contact form.

b) Automatically Collected Information

• Log data — IP address, browser type, pages visited, time and date of visits.
• Device data — device type, operating system, and screen resolution.
• Cookies — small text files placed on your device (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule free home consultations.
• Prepare and send quotations for modular furniture projects.
• Process orders, coordinate installation, and provide after-sales support.
• Send you updates about your order or project status.
• Improve our website, services, and customer experience.
• Comply with legal obligations applicable in India.

We do not use your personal information to send unsolicited marketing messages without your consent.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted vendors who assist with delivery, installation, or website hosting, bound by confidentiality obligations.
• Legal compliance — when required by law, court order, or a government authority in India.
• Business transfers — in connection with a merger or acquisition, where your information may be transferred to a successor entity.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Indian law. Customer project records are typically retained for 5 years following project completion for warranty and service purposes. Enquiry data with no resulting project is deleted after 12 months.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — via Google Analytics to understand how visitors use our site (data is anonymised).

You can disable cookies in your browser settings; however, some features of the website may not function properly if cookies are disabled.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable Indian law (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for processing at any time (this will not affect prior processing).

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: